Shipping policy
Shipping Policy
Last updated: May 2026
Thank you for shopping with AlpX.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Please note that processing times may be extended during:
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High order volume periods
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Holidays
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Promotional campaigns
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Unexpected operational delays
We reserve the right to refuse or cancel any order at our discretion.
Shipping Time
Estimated delivery time to Australia is:
3–5 business days
Delivery times are estimates only and are not guaranteed.
Shipping delays may occur due to:
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Carrier disruptions
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Customs clearance
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Weather conditions
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Public holidays
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Operational or logistical issues outside our control
AlpX is not responsible for shipping delays once the order has been dispatched.
Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
AlpX is not responsible for:
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Incorrect addresses entered by customers
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Failed deliveries caused by address errors
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Packages delivered to the wrong address provided by the customer
Orders cannot be modified or cancelled once placed.
Lost or Stolen Packages
Once an order has been transferred to the shipping carrier and marked as delivered, AlpX is not responsible for lost, stolen, delayed, or unattended packages.
Customers assume all responsibility for packages after delivery confirmation.
Customs & Duties
All applicable taxes and customs duties for Australian orders are covered by AlpX unless otherwise stated.
Tracking Information
Tracking information will be provided once the order has been shipped.
Please allow time for tracking updates to appear in the carrier’s system.
Delivery Issues
If you experience an issue with your order, please contact us at:
We will review the issue and determine whether assistance, replacement, or further investigation is appropriate at our sole discretion.
Contact Information
AlpX
245 Palm Avenue, Miami, FL 33101, USA
contact.alpx@gmail.com